FAQ

We ship globally to most countries, connecting paddlers across North America, Europe, Australia, and beyond! Please note, due to logistics, we currently cannot ship to most parts of Asia and some remote regions.

You’ll receive an order confirmation email immediately after purchase. Once our Toronto team has meticulously packed your gear (in 1-2 days), we’ll dispatch it and send you a tracking link via email. For large items like Big Canoes or Boats + Boards, the carrier may contact you to schedule delivery.

Absolutely! We specialize in getting larger gear to your doorstep. Our global carrier partners handle items of all sizes. Just place your order, and we’ll manage the logistics with care and expertise from our dock to your door.

We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout. Our system is secure, ensuring your transaction is protected.

Yes, all prices listed on westerncanoekayaks.com are in Canadian Dollars (CAD). This includes the flat-rate shipping fee of $12.95 CAD and the $50 CAD minimum for free shipping.

We are your one-stop shop for premium water sports gear, curated for the global paddling community. Our focus includes:

• High-Performance Craft: From Fishing Kayaks and All-Around SUP Boards to Big Canoes and touring boats.
• Essential Accessories: Top-tier Canoe Paddles, Dry Bags, Roof Racks (Carts), Apparel, and Headwear.
• Maintenance & Care: Gaskets, Adhesives & Care products, and Canoe Parts & Repair items to keep your gear in adventure-ready shape.
• Curated Picks: Don’t miss our “GO BIG (Staff Picks)” section for legendary deals on trusted brands like Hobie, Wilderness Systems, and Jackson Kayak.

Of course! Our team is water-sports-obsessed and here to help. Whether you’re choosing between kayak types, finding the right Canoe Gear, or selecting a transport Cart or Bag, contact us. We provide expert advice to match your adventure style.

We stand behind every item we sell. If your gear isn’t perfect, our hassle-free return policy has you covered.

This policy applies to everything from Jackson Kayaks to Paddling Apparel and Accessories.

Yes, the manufacturers’ warranties apply to all our products. Specific warranty details can be found on individual product pages and our Returns & Warranty page. We are committed to quality and your long-term satisfaction.

We are proudly based in Toronto, Canada. Our headquarters is at 1210 Adelaide St, Toronto, CA M5H 1P6. From here, we serve the global paddling community.

Our dedicated support team is ready to help! For questions about shipping to your location, product advice, or any other inquiries, please reach out to us at: [email protected].