Welcome to WCK WaterSports Gear, your trusted source for premium paddling equipment. Our policies are designed with the same practical care our team uses to select products for our GO BIG (Staff Picks) collection—clear, reliable, and focused on getting you back on the water. Below you’ll find all the details about how we ship your gear and our straightforward return process.
Shipping Information
We ship globally from our Toronto headquarters (excluding some remote areas and parts of Asia). Our goal is to get your gear to you safely and efficiently.
Order Processing & Delivery Timelines
- ⏱️ Order Processing: 1-2 business days.
- 📦 Standard Shipping: Via DHL or FedEx. Delivered within 10-15 business days after shipment. Shipping Fee: $12.95 CAD.
- 🚚 Free Shipping: Available on orders over $50 CAD, shipped via EMS. Delivered within 15-25 business days after shipment.
You will receive a tracking notification once your order is on its way.
Our Return Promise
We stand behind every product we ship. If your item isn’t right for your next adventure, our straightforward return and exchange process is here to help.
Key Return Policy Details
- ⏱️ Return Window: 15 days from the date you receive your item.
- ✅ Condition Required: Items must be unused, in original packaging, with all tags and accessories included. No signs of wear, water exposure, or installation.
- 📦 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable service.
- 💸 Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
Step-by-Step Return & Exchange Process
- Initiate Your Request: Within 15 days of delivery, email our team at [email protected] with your order number and reason for return/exchange. Use the template provided below to ensure we have all needed details.
- Receive Instructions: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.
- Pack and Ship: Securely pack the item in its original packaging with all parts, manuals, and free gifts. Write the RMA number clearly on the outside of the box. Ship to:
WCK WaterSports Gear – Returns
1210 Adelaide St
Toronto, ON M5H 1P6, Canada - Inspection & Processing: Once received, our gear specialists will inspect the item (typically within 3-5 business days). We will notify you via email once the inspection is complete.
- Resolution:
- For Returns: Your refund will be processed immediately upon approval.
- For Exchanges: We will ship the replacement once the return is approved. If the item is out of stock, we will issue a refund or arrange an alternative.
Return Request Email Template
Copy and paste the template below into an email to [email protected] to streamline your request.
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear WCK WaterSports Gear Team,
I would like to request a return/exchange for my recent order.
Order Number: [Please insert your order number]
Product Name: [e.g., All-Around SUP Board, Canoe Paddle, etc.]
Reason for Return/Exchange: [Please specify – e.g., wrong size, changed mind, defective item]
I confirm the item is unused, in its original packaging, with all tags and accessories included.
For exchanges, my desired replacement item is: [Product name and SKU if known]
Please provide the RMA number and return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Phone Number]
Refund Timeline & Method
Your security and satisfaction are as important to us as the quality of our Dry Bags and Canoe Paddles.
- Processing Time: Refunds are processed within 5 business days of our warehouse approving the return.
- Bank/Card Processing: After we issue the refund, it may take an additional 5-10 business days for the funds to appear in your account, depending on your financial institution.
- Original Payment Method: All refunds are issued only to the original payment method (Visa, MasterCard, JCB, or PayPal). We cannot refund to a different card or account.
- Shipping Fees: The original $12.95 CAD standard shipping fee or expedited shipping cost is non-refundable. For orders that qualified for Free Shipping (EMS), a deduction may be applied to the refund to account for the initial shipping cost if the return is not due to our error.
Non-Returnable Items & Exceptions
To ensure the safety and integrity of specialized gear for our entire paddling community, the following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:
🚫 Final Sale Items:
- Gaskets, Adhesives & Care Products: Due to hygiene and chemical safety reasons, all sealants, adhesives, and cleaning/care products are final sale.
- Personalized or Custom-Ordered Items: Any product that has been customized, engraved, or specially ordered to your specifications.
- Clearance or “As-Is” Items: Products marked as final sale, clearance, or sold in “as-is” condition at the time of purchase.
- Opened Safety Equipment: Items where packaging has been opened or seals broken, compromising our ability to resell them safely.
Note: If a non-returnable item arrives defective, contact us immediately at [email protected] with photos/videos.
Damaged, Defective, or Wrong Item?
If your gear arrives damaged, is defective, or is not what you ordered, we will make it right—quickly and at no cost to you. Please contact us within 48 hours of delivery at [email protected] with your order number and clear photos/video of the issue. We will arrange a prepaid return label, a replacement, or a full refund, including any shipping costs.
Need Help? Contact Our Crew
Our dedicated team is here to ensure your experience is as smooth as a calm lake.
Email: [email protected]
Mail: WCK WaterSports Gear, 1210 Adelaide St, Toronto, ON M5H 1P6, Canada
Response Time: We aim to respond to all inquiries within 1-2 business days.